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The Agency Playbook

For agencies running 10+ LinkedIn accounts for clients.

Running a LinkedIn outreach agency is a different game — every account is a client asset, every ban is revenue lost. This playbook is the operational playbook top agencies use to scale past 50 accounts without a single ban. Read in order.

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Agency operating playbook (deep dive)

The shape of a working LinkedIn outreach practice inside a B2B agency. Numbers, workflows, and the pricing math.

The agency engagement model

Most LinkedIn outreach agencies sell one of three engagement shapes: managed-service retainer ($1,500–3,500/month per client), done-with-you coaching ($800–1,500/month plus tooling), or pay-for-results ($350–800 per booked meeting). Each works in different segments.

Managed-service is the default for clients with no internal capacity who want outcomes. Coaching works for clients with an SDR but no program. Pay-for-results is high-risk for the agency and best reserved for proven ICPs the agency has run before.

The cost the agency carries: ~$29 per client profile per month on Infonet's Agency tier. Plus AM time at 2-3 hours per client per week. A 30-client agency runs at ~$870 in tooling and ~75 hours/week of AM time.

Standard agency client onboarding

Week 0 (sales close). Discovery call, ICP scoping, retainer signed. 60 minutes total.

Week 1. Connect client's LinkedIn, assign dedicated home IP, set up white-label client portal, configure Sales Navigator searches. 4 hours of AM time.

Week 2. Voice library setup with client's existing content + sample messages. AI calibration. AM-led 30-minute review with client. 3 hours.

Weeks 3–6 (warm-up). Volume ramp from 5 to 80 invites/day on the curve. AM checks queue daily, no client involvement needed. 30 minutes/week.

Week 7+ (production). Steady-state. AM reviews queue 30 min/day, client reviews white-label dashboard weekly. Monthly QBR with metric review.

Pricing the service to clients

Don't pass through tooling costs at zero markup. Bundle into the retainer.

Standard pricing band: $1,500/month for solo/founder clients, $2,500/month for SMB (~50–200 employee), $3,500–5,000/month for mid-market. Includes everything: tooling, AM time, monthly QBR, voice library calibration, sequence iteration.

Don't undercut. Clients who pay $750/month produce 5x the support tickets and churn at 3x the rate. The tiered model self-selects for clients who value the work.

Common agency mistakes

Reusing voice libraries across clients. Looks templated when prospects compare notes. Each client gets their own.

Skimping on warm-up. 4 weeks of slower output is dramatically less than the cost of restarting on a restricted profile.

Overpromising response volumes. Don't quote specific reply rates in proposals. Quote ranges and condition them on ICP precision.

Running too many clients per AM. 12-15 clients per AM is sustainable. Past 20, quality drops.

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