What it is
The bottleneck on outbound isn't sending. It's response speed. The team that replies to a positive LinkedIn message in 4 minutes books 3x more meetings than the team that replies in 4 hours.
Infonet's inbox brings every reply across every channel into one view, sorts by AI-detected sentiment, and routes to the rep who originated the conversation.
One inbox, all channels
Replies on LinkedIn, email, and WhatsApp surface in a single Infonet inbox view. Sort by recency, by campaign, by rep, or by AI sentiment tag.
Reply on the LinkedIn message and Infonet posts the reply on LinkedIn. Reply to an email and it sends from the originating address. The channel matters to the recipient; you don't have to think about it.
Mobile-friendly: the inbox works on the phone for triage on the go.
AI sentiment tagging
Each incoming reply is tagged in one of four buckets:
Positive. Interested, wants more info, books the call.
Neutral. Asking a question, not a hot lead but not a no.
Negative. Not interested, polite no, unsubscribe.
Automated. Out-of-office, vacation responder.
The inbox auto-archives automated replies and surfaces positives at the top. You see the conversations that matter first.
Auto-routing to reps
Replies route to the rep who sent the original outreach. Out-of-office? Configure a backup rep so positive replies don't sit cold for a week.
Manager view: see every rep's inbox in one consolidated view, with response-time metrics so you know who's leaving conversations on the table.
Cross-team handoff supported: SDR's positive replies can auto-route to the AE who'll close the deal.
One-click meeting booking
From any reply, click 'send Calendly' and Infonet auto-personalizes a Calendly link with the prospect's name and email pre-filled. Three time slots suggested by default.
When the prospect books, the inbox marks the conversation 'meeting set' and Infonet auto-pauses any further outbound to that prospect.
Cal.com, Chili Piper also supported.
Suppression list automation
'Negative' replies from the AI sentiment tagger move the prospect to a 'no' bucket; explicit unsubscribe requests propagate to a global suppression list across all your campaigns.
GDPR right-to-be-forgotten requests honored within 24 hours via the suppression mechanism.
Suppression is account-wide and team-wide. No prospect is ever re-touched after they've opted out.